Omoonla

Returns & Exchanges

We want you to love your jewelry! If you're not completely satisfied, we offer a 30-day return policy for most items. Custom and personalized items may have different return policies.

Return Policy Overview

Return Eligibility

Items must be in original condition

Return Window30 days from delivery
Item ConditionUnworn, original packaging
Return AuthorizationRequired (contact us first)
Return ShippingCustomer pays return shipping
Refund Processing5-7 business days after receipt

What Can Be Returned

✅ Eligible for Return

  • Rings: All sizes, must be unworn
  • Necklaces & Bracelets: Unworn, original condition
  • Earrings: Unworn, original condition
  • Watches: Unworn, original packaging
  • Gift Items: Unworn, original condition

❌ Not Eligible for Return

  • Custom Jewelry: Made to order items
  • Personalized Items: Engraved or customized pieces
  • Sale Items: Marked as final sale
  • Worn Items: Items showing signs of wear
  • Damaged Items: Items damaged by customer

How to Return an Item

Step 1: Contact our customer service team to obtain a Return Authorization (RA) number

Step 2: Package the item securely in its original packaging

Step 3: Include the RA number and return form

Step 4: Ship to our returns center using a trackable method

Return Process Details

1. Contact Customer Service

  • Email: returns@omoonla.com
  • Phone: 1-800-OMOONLA-1
  • Live Chat: Available on our website

2. Obtain Return Authorization

  • Provide order number and reason for return
  • Receive RA number and return instructions
  • Download and print return form

3. Package and Ship

  • Use original packaging when possible
  • Include RA number on the outside of package
  • Use a trackable shipping method
  • Keep your shipping receipt

Refund Processing

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges

We offer exchanges for different sizes or styles. The exchange process follows the same steps as returns, but you can specify your desired replacement item when contacting customer service.

International Returns

International customers are responsible for return shipping costs and any applicable duties or taxes. Please contact our customer service team for specific instructions for your country.

Questions?

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!

Last Updated: December 2024